Billing
Review the Image Description Generator Refund Policy for digital services, subscriptions, cancellation rules, refund eligibility, and processing times.
Last updated: June 12, 2026
Image Description Generator is a digital online service. We do not ship physical goods, and there are no physical delivery or return requirements.
Access to paid features, credits, or subscriptions is delivered electronically after successful payment or account activation.
Because the service delivers digital generation capacity, refund decisions may depend on whether credits, subscription benefits, API usage, or generation results have already been used.
You may cancel a recurring subscription before the next renewal date. Cancellation stops future renewal charges but does not automatically refund the current billing period.
After cancellation, you may continue to access subscription features until the end of the current paid billing period unless otherwise stated in the product or required by law.
Deleting your account or stopping use of the service does not automatically cancel an active subscription if the subscription is managed by a payment provider. You are responsible for completing cancellation through the available account, billing, or support process.
If required by applicable consumer law, we will honor mandatory cancellation, withdrawal, cooling-off, or refund rights.
Email [email protected] with the account email, invoice or transaction ID, charge date, amount, and a short explanation.
If your request involves an unauthorized charge, contact us promptly and also consider contacting your payment provider or bank.
We review refund requests within five business days whenever possible. Complex billing, fraud, chargeback, or provider issues may take longer. Approved refunds are returned to the original payment method where technically possible.
After approval, payment processors and banks commonly take 5 to 10 business days to post the refund. Timing may vary by payment method, region, and card issuer.
Taxes, currency conversion, and payment network fees may be handled according to the rules of the payment provider and applicable law.
If you open a chargeback or payment dispute, the payment provider may control the investigation and timing. We may suspend account access, credits, or subscription benefits while the dispute is pending.
Please contact support first when possible so we can review duplicate charges, access problems, or refund eligibility before a formal dispute is opened.
For cancellation, refund, invoice, or payment questions, contact [email protected].
Contact [email protected] for account, billing, legal, or payment questions.
